bachoochi

LOST PARCELS/ Taking Too Long

It generally takes 1-2 weeks for shipments to the USA and Canada to arrive, and 2-3 weeks for international parcels to arrive. If it has been more than 4-5 weeks please email me at bachoochi@gmail.com and I can send in an investigation request. However, nothing can be done for parcels that have no tracking number. Parcels sent more than 3 months back cannot be refunded or resent.

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COMBINED SHIPPING

For now Combined Shipping is not available. Holds are also not possible. Local Pick Up is only available in West Canada.

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WRONG ADDRESS/ Address Change

Please email bachoochi@gmail.com as soon as possible. Nothing can be done once the parcel has been shipped. We have to wait for it to be returned.

 

RETURNED/ UNCLAIMED Parcels

In the event where parcels are returned to us under "unclaimed" or "returned", we will only resend the items again once the shipping address is reconfirmed. If it is due to the customer's negligence or incomplete input, we will charge for reshipment. If the shipping address was correct we will resend the parcel for free once, however, resending a parcel will forfeit claims to a refund in the event of damage, loss or returned a second time.