bachoochi

LOST PARCELS/ Taking Too Long

It generally takes 1-2 weeks for shipments to the USA and Canada to arrive, and 2-3 weeks for international parcels to arrive. If it has been more than 4-5 weeks please email me at bachoochi@gmail.com and I can send in an investigation request. However, nothing can be done for parcels that have no tracking number or the date of shipment has passed 90 days. Parcels sent more than 3 months back cannot be refunded or resent.

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COMBINED SHIPPING

For now Combined Shipping is not available. Holds are also not possible. Local Pick Up is only available in West Canada, Metro Vancouver. We have a pop up store in MAKERS; Guildford Towncentre and Richmond Centre, Robson Street. In Edmonton, we have Makers in WEM, and in Ontario we have Makers in Mapleview and Vaughn Mills.

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TAXES

Receiver is responsible for covering their country's taxes. Despite being shipped from Canada, the USA considers most of the store's products as Made in China, therefore gets charged with tariffs as such. Please consider looking up the most current tax rates as it changes often. Refunds and returns are not allowed in case of refusal to pay tax when it's already delivered to your country. 

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WRONG ADDRESS/ Address Change

Please email bachoochi@gmail.com as soon as possible. Nothing can be done once the parcel has been shipped. We have to wait for it to be returned. In case the parcel is not returned and was lost due to the customers' incorrect address input the order will not be replaced or refunded. 

 

RETURNED/ UNCLAIMED Parcels

In the event where parcels are returned to us under "unclaimed" or "returned", we will only resend the items again once the shipping address is reconfirmed. If it is due to the customer's negligence or incomplete input, we will charge for reshipment. If the shipping address was correct we will resend the parcel for free once, however, resending a parcel will forfeit claims to a refund in the event of damage, loss or returned a second time.

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P4P Pin Policies

-P4P Pins are NOT graded. There is a chance that you might get B grades.

-No returns, exchanges or refunds.

-Lost parcels are not covered.

-No reselling for profit. Trading is ok.

-First preorder is open to all til limit is reached.

-Once they are in hand they will be available to the public for two weeks from the release date.

-After that extras are moved to the Secret Store (Patreon Members)

-P4P Pins are NOT P4P prices in live conventions and pop-up stores but they are guaranteed A grades.

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For any concerns not addressed here feel free to email bachoochi@gmail.com